Privacy Policy

Acupa is built around discretion. What we process — and why: • Your chosen name (an alias is fine), the reason you came to Acupa, and your preferred tone — to personalize your experience. • Your messages, drafts, Tea Letters and conversation history — to provide the features you use. • Tea Ledger notes, including details saved from conversations when personal memory is enabled. You can review, edit or delete notes. • A session identifier stored in your browser — to recognize your session and its subscription access. • Your IP address and daily usage counters — for security, fraud and abuse prevention and shared free-use limits. Changing a name or browser on the same network does not reset that shared limit. • Subscription status and transaction identifiers — to provide and manage paid access. • First-party analytics — a random anonymous ID stored in your browser, the pages you visit on our site, and how you arrived (the referring site and any campaign tags in the link, such as utm_source) — used only to measure which pages and campaigns work. No fingerprinting, no cross-site tracking, no third-party ad trackers, and no raw IP address is stored in analytics events. You may include personal information in a conversation. Please share only what you want processed for the service. Memory and conversation controls: Turning personal memory off disables saved personal notes; it does not automatically delete conversation history. You can clear conversations, review notes, or delete your account in Ledger → Privacy & Memory. Web payments: Stripe provides web Checkout and the Billing portal. Stripe processes payment details, billing/contact details and transaction information to handle payments, subscriptions and fraud prevention. Acupa stores the Stripe customer/subscription identifiers, plan, payment status and transaction records needed to manage access. Payment information entered in Stripe Checkout is handled by Stripe; our app does not store full card numbers. Stripe and its payment services have their own privacy notices: https://stripe.com/privacy Native iOS purchases: Apple processes native iOS in-app purchases. RevenueCat processes purchase/receipt information and app user or transaction identifiers to validate purchases and manage subscription entitlements. This is separate from Stripe web checkout. Provider notices: https://www.apple.com/legal/privacy/ and https://www.revenuecat.com/privacy Other service providers and operational access: Hosting and AI providers process the data needed to operate Acupa and generate replies. Voice services process text when you use spoken replies. Authorized operators can access operational records and safety flags to run and support the service. Contact acupaapp@gmail.com with data-handling questions. We do not sell conversations or provide their contents to advertisers. Linking your devices: A one-time code links subscription access between your own devices. Conversations and memory notes remain separate for each session. Keep linking codes and access to your browser private. Deletion and retention: In-app deletion removes the selected account's conversations, notes and letters from the active app database. It does not cancel a paid subscription or erase records held separately by payment providers. Transaction and operational records may remain where needed for billing, security or legal obligations. We do not promise instant deletion from every provider or backup. Contact us for a data request. Payments and cancellation: Cancel web subscriptions through Billing in the Menu; cancel iOS subscriptions in Apple ID Subscription settings. Cancel before deleting your app account to avoid continuing charges. About ads: Paid tiers are ad-free. Free-tier ads, when shown after your daily Teas run out, are contextual rather than based on conversation contents. About crisis detection: Acupa is an AI companion, not a crisis or emergency service. Safety detection can display real support resources and record a safety flag. Acupa cannot contact emergency services for you. If you need urgent help, contact your local emergency service or a crisis support service directly. Questions and privacy requests: acupaapp@gmail.com